FAQs

What Size Turban/Head Wrap Should I Get?

We recommend purchasing a regular turban if your head circumference measures less than 23 inches. If your head circumference is more than 23 inches, then a large turban is recommended. 

We really appreciate you doing your research before opting to wear a head wrap/turban! Please read our blog post on who can wear head wraps and turbans here. 

Please allow up to 2 business days for an order to be processed and shipped. After your order is processed and shipped, it can take between 2 - 3 business days to receive your items via mail carrier if you are in the United States. If you are located outside of the United States, it can take between 7 - 14 days depending on what country you live in. 

Returns and Exchanges

We're so sorry your item didn't work out. Please read our return policy here. 

If you've read our return policy, please send an email to customercare@lozatam.com to get your return request started. Be sure to include your order number, date of order, reason for the return and the email address associated with your order.

If an item you would like is limited edition then it may not be restocked. However, please sign up to our mailing list in the footer of the website to be notified when an item restocks. 

All Loza Tam products are dry clean only. 

We offer worldwide shipping to most countries via the United States Postal Service. Please see the list below to see if we ship to your country. 

We ship to the following countries in Europe: 

- Germany

- Netherlands

- United Kingdom

- Italy

- France

- Belgium 

We ship to the following countries in the Middle East and Asia: 

- United Arab Emirates

- Qatar

- Japan

- South Korea

- Saudi Arabia

We ship to the following countries in the Caribbean: 

- U.S. Virgin Islands

We shop to the following countries in Africa: 

- South Africa

- Morocco

Do we ship to Canada? Absolutely!

To reach out customer care team, please email us at customercare@lozatam.com. Or give us a buzz at 1-833-LOZA-TAM.

Unfortunately, we are an e-commerce store only. However, We do have retail partners in the Washington, D.C. metro area. Please see the list of retail partners below: 

- Nubian Hueman 

- Brown Beauty Co-op